Thank you for shopping with us! We hope you are happy with your purchase, but we understand that there might be occasions when you need to return or exchange an item. Below is our policy, updated to make the process as straightforward as possible for you.
Returns
- Time Frame: Items can be returned within 7 days from the date of receipt.
- Condition: For a return to be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.
- Refunds: Upon receiving and inspecting your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, we will exchange it with the same item at no extra charge to you.
- Exchange Process: To initiate an exchange, please contact our customer service team with your order number and details about the product you wish to exchange.
How to Return or Exchange
- Contact Customer Service: To begin the return or exchange process, please get in touch with our customer service team. We will provide you with detailed instructions.
- Prepare the Package: Securely pack the item in its original packaging. Include all paperwork, parts, and accessories.
- Send It Back: Ship the item to the address provided by our customer service team. Please note that you will be responsible for the return shipping costs unless the return is due to our error.
Transparency in Order Processing
- Recording Packaging Process: We record videos and take photographs of all items being packaged in our logistics center when your order is being prepared. This is to document that items are safely packed and dispatched correctly, aiming to further increase your trust in our service.
We value your satisfaction and strive to provide a pleasant shopping experience. Thank you for choosing us!
Returns & Exchanges
Address: 89, Unjung-ro 48beon-gil, Jung-gu, Incheon, Republic of Korea