Delivery
Welcome to WOV, your premier destination for exclusive online shopping. Our headquarters are proudly located in South Korea, from where we dispatch all our products internationally. We're dedicated to providing you with an exceptional shopping experience, offering a wide range of products delivered right to your doorstep.
Free Shipping:
- Eligibility: We are thrilled to offer free shipping on orders over $40 USD.
- Available Countries: Currently, we ship to Singapore, Japan, Taiwan, Malaysia, and Indonesia. We are continuously working to expand our reach to more countries, so stay tuned for updates!
Exchange and Returns:
- Change of Mind: If you wish to return or exchange an item due to personal preference, the return shipping costs must be covered by you. We strive for your satisfaction and understand that sometimes a product just isn't the right fit.
- Faulty Products: In the rare event that a mistake is made on our part, rest assured, any costs associated with the exchange or return will be fully covered by us. Your trust in our service is paramount, and we are committed to ensuring that any errors on our end are corrected at no additional cost to you.
How to Proceed with Returns or Exchanges:
- Contact Us: If you need to initiate a return or exchange, please contact our customer service team for detailed instructions.
- Packing: Ensure the item is in its original condition, with tags and packaging intact.
- Dispatch: Follow the instructions provided by our team to send your item back.
At WOV, we are passionate about providing you with a seamless and enjoyable shopping experience. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help make your shopping journey with WOV as delightful as possible.
Thank You for Choosing WOV!